Yes, reliable and excellent customer service. Everything was as described and the customer service went above and beyond. She was outstanding! I have to say that the pictures don’t do her justice. I poked my head out and immediately thought “wow, she looks great, even with the bald head”. I think that’s an odd statement, but it’s true, and it’s further proof of the superb craftsmanship. The doll is made of high quality materials, ensuring a long life and a good realistic feel. Excellent work! Thank you very much!