Yes, they are trustworthy. A wonderful product! I was skeptical at first, but that skepticism was calmed when the doll finally arrived. I was speechless at the amazing precision of this craft. Finally, I would like to express my appreciation for the excellent job they have done. The customer service staff was really great, answering all my questions and being very helpful in understanding my concerns about the dolls. I hope others with questions will give this hardworking group a try as well.