Yes, it is safe and you can trust them. This is the second time I have ordered from this seller and I am so glad I did. My doll arrived home safe and sound, along with a hook, and because I was late in requesting it, they did not add any charges. They responded to inquiries in an appropriate amount of time and handled the shipping information well. They let me know that I could not choose the flight box option due to current shipping issues with heavy packages and they refunded the amount of my flight box. Brilliant!” !