Yes, absolutely trusted. Well, I was hesitant at first, but my doll did not disappoint me. She arrived in a very well protected package with polystyrene and air bags to protect her sensitive parts and some extra materials like wig, gloves, clothes, etc. The doll arrived a week after purchase. The doll arrived a week earlier than expected, which was an added bonus. They were very responsive in answering questions via email and their website. Overall, this is a very trustworthy company with quality dolls and excellent service!